Frequently Asked Questions
- Q: Can I purchase tickets for athletic events at the UUSA Ticket Office?
- Q: Will I need my Hokie Passport when purchasing tickets at the box office?
- Q: Can I purchase tickets to campus events on the Internet?
- Q: Can I get a refund if I decide I cannot attend an event or performance?
- Q: May I exchange tickets?
- Q: I purchased tickets for an event in Burruss Hall Auditorium and the seat numbers are not numbered consecutively. Are the seats located next to each other?
- Q: Will I be able to select specific seats if I order them over the telephone?
- Q: Where is the UUSA Ticket Office located?
- Q: What are the methods of payment?
- Q: Are recording devices or flash photography allowed at performances?
- Q: What are your hours?
- Q: What can I do if I purchased a Tech student ticket, but a non-student will now use the ticket?
- Q: Why was there a $4.00 fee accessed when I purchased tickets via the telephone?
- Q: Will I need Tech ID's from each person to purchase tickets for other Tech students?
- Q: Can I make unpaid reservations for all events sold via the Ticket Office?
- Q: How old do I have to be to qualify for the senior citizen discount?
- Q: Will I be allowed to select my own seats for most events?
- Q: Where is the best place to park for events held in Squires Student Center? Burruss Hall Auditorium?
- Q: Who is eligible for the Faculty/Staff rate?
- Q: What do I do if there is a problem with my online order?
- Q: Will I be allowed to take food and drink into the auditorium or theatre?
- Q: I attended a performance and lost a personal item. Where should I check to see if the item was found?
- Q: How are concerts scheduled and would I find out about them?
- Q: When do tickets go on sale on the Internet for major concerts?
- Q: Why can't I use my local address when ordering tickets online and how do I prevent those tickets from being mailed to my permanent address?
- Q: Are season tickets available for any performances?
Can I purchase tickets for athletic events at the UUSA Ticket Office?
No. Sports related
tickets must
be purchased
from the Athletic
Ticket Office
in Cassell
Coliseum. Please
call 231-6731for
more information.
Will I need my Hokie Passport when purchasing tickets at the box office?
Typically, you will not be required to present your Hokie Passport when purchasing tickets. However, proper identification (driver's license or Hokie Passport) is required if you are paying for a purchase with a personal check. Virginia Tech students attending a Virginia Tech Union sponsored event must present their Hokie Passport at the door.
Can I purchase tickets to campus events on the Internet?
Yes. Tickets may be purchased by visiting either the web site for the Ticket Office (www.tickets.vt.edu) or Tickets.com (www.tickets.com). When ordering online, in addition to the price of the ticket, patrons will be assessed a $2.00 order fee and a per ticket fee ranging from $1.50-$3.50. You will be emailed a confirmation of your purchase shortly after placing your order. If you do not receive a confirmation in a timely manner, please contact the Ticket Office immediately.
Can I get a refund if I decide I cannot attend an event or performance?
Unfortunately, refunds from the UUSA Ticket Office are granted only when events are postponed or cancelled. Sponsors for some events may be willing to directly provide refunds for certain kinds of emergencies.
May I exchange tickets?
Yes, but only for select shows. In years past, the Ticket Office has not been able to allow for an exchange transaction. The Ticket Office is pleased to announce we will allow exchanges for Theatre Arts performances and VTU Lively Arts shows for only $3.00. For example, you have a ticket for the Tuesday night show of a Theatre Arts play, but now you are unable to attend. You may ex-change that ticket for another night. In another example, you have a ticket for a Lively Arts show and at the last minute your family is coming down to visit and would like to go too, but there are no available seats around you. You may exchange your ticket for another seat within the venue where seating is available for your family.
I purchased tickets for an event in Burruss Hall Auditorium and the seat numbers are not numbered consecutively. Are the seats located next to each other?
Maybe. Only seats in the center section of Burruss Auditorium are numbered consecutively. Seats in the other sections are numbered odd or even.
Will I be able to select specific seats if I order them over the telephone?
The attendant taking orders over the telephone does not have access to a terminal; therefore, they do not have specific seating information. We ask that you give a general seating preference, and the attendant will fill your order as close as possible to your requested seats.
Where is the UUSA Ticket Office located?
Our office is located on the first floor in Squires Student Center. We are just across from the Credit Union Express, on the Henderson Hall side of the student center.
What are the methods of payment?
We accept MasterCard/VISA, Hokie Passport, checks, cash, money orders, traveler's checks, and Ticket Office gift certificates. Discover and American Express are also accepted, but for online orders only.
Are recording devices or flash photography allowed at performances?
Recording devices and flash photography are not allowed in the venue for most events. Please check with the box office or sponsoring organizations for specific restrictions for each show.
What are your hours?
Monday through Friday, 11:00 a.m. - 2:00 p.m. The office is normally closed during winter and summer breaks and certain university holidays.
What can I do if I purchased a Tech student ticket, but a non-student will now use the ticket?
You should bring the ticket to the event and have it revalidated by one of our attendants. You will need to pay the difference between the student and non-student prices. A revalidation sticker will be placed on the back of the ticket. This will allow an individual without a student I.D. into the venue.
Why was there a $4.00 fee accessed when I purchased tickets via the telephone?
This fee is used to offset a portion of the costs associated with processing and mailing tickets (when possible) to our telephone customers. We are pleased that we have been able to keep the fee very low and to a per order basis rather than a $4 fee for each ticket.
Will I need Tech ID's from each person to purchase tickets for other Tech students?
No. You may buy several tickets at the Tech student rate, but each student must present their ID at the door for Virginia Tech Union sponsored events.
Can I make unpaid reservations for all events sold via the Ticket Office?
Unpaid reservations are only permitted for the School of Performing Arts and Cinema (SOPAC) performances. SOPAC customers may call or make unpaid reservations over-the-counter. Once reservations have been placed, tickets may only be retrieved and paid for at the event. The tickets should be picked up at least 30 minutes prior to the event starting time. Any tickets not picked up by then may be released for resale.
How old do I have to be to qualify for the senior citizen discount?
Seniors qualify for discounts at 65 years of age for most events. However, each sponsor may have a different age requirement for the senior citizen rate. Some may even elect not to offer a discount at all. Because the Ticket Office provides sales support to many organizations, please call our office for the specific buyer category information
Will I be allowed to select my own seats for most events?
Yes. In most cases, our over-the-counter patrons may select specific seat location for our performances. The one exception: first day of sales for the popular concerts. Customers purchasing these tickets on the first day will be given the next best-available seat.
Where is the best place to park for events held in Squires Student Center? Burruss Hall Auditorium?
If you are attending an event held in Squires Student Center, we suggest that you try the parking lot just across the street from the student center. It is divided into various permit types - F/S, Commuter, Graduate - and meters (see map and please observe all posted parking signs). Weekdays before 5:00 p.m., those with the proper permit may park in those designated spaces. No permit is required to use the lot after 5:00 p.m. M - F or any time on weekends. The Media parking lot may also be used M - F after 5:00 p.m. and any time on weekends. The entrance to this lot is located on Otey Street next to the Architecture Annex. Another option is to use the parking lot next to Shultz Dining Hall. This lot can be accessed from Main Street and the Alumni Mall near the main entrance to campus and is accessible M - F after 5:00 p.m. and any time on weekends.
For events in Burruss Auditorium, we suggest that you park in the large commuter lot located on the corner of West Campus Drive and Perry Street. The auditorium is easily accessible from this lot by walking between Cowgill and Derring Halls. Walk approximately a hundred yards to the front entrance to the building.
A visitor pass is needed for parking around the Drillfield until 8:00 p.m. weekdays. If you arrive on campus before 5:00 p.m., please pick up a free visitor pass from the Visitor Information Center, which is located on Southgate Drive. After 5:00 p.m., please go to the Campus Police Station, which is located at the end of Maintenance Road. (Third left turn on Southgate Drive as you come from the 460 bypass.)
Please observe and obey all traffic and parking regulations while driving on campus. If you have specific questions regarding parking, please contact Parking Services at 231-3200.
Who is eligible for the Faculty/Staff rate?
All employees at Virginia Tech are eligible to purchase tickets at a reduced rate for themselves, their spouse, and dependent children. Some events do not have a Faculty/Staff buyer category; however, the Virginia Tech Union typically offers the discount to employees.
What do I do if there is a problem with my online order?
If you experience any problems with your online order, please contact the Ticket Office immediately. Such problems would include: being charged twice for one order; the Internet going down while trying to complete an order; or not receiving an email confirmation of your purchase in a timely manner. Before contacting the Ticket Office, please check to see that your information is entered in correctly and make sure you are using a valid credit card (such as one that has not expired or has reached its maximum limit).
Will I be allowed to take food and drink into the auditorium or theatre?
No food or drink is allowed in most of our venues.
I attended a performance and lost a personal item. Where should I check to see if the item was found?
If you lose a personal item, please attempt to get back into the venue as soon as possible. If you are unsuccessful, call lost and found (231-6906) in Squires Student Center for additional instructions.
How are concerts scheduled and how would I find out about them?
The Virginia Tech Union Concerts committee and the Black Student Alliance are primarily responsible for bringing popular bands to campus. They are staffed by students and a faculty advisor. The band's cost, popularity, and availability are all considered when determining which groups actually end up performing on campus.
Once a band has been identified, an offer is submitted. The offer is then either accepted, rejected, or the band's management makes a counter offer. The entire process could take months to materialize; therefore, no more than one or two concerts are scheduled at any given time.
Once concerts are scheduled, the sponsoring organization will use the Collegiate Times, posters, flyers, and their web page to promote and market the event. Please contact the committee at 231-7117 for additional information regarding concerts.
When do tickets go on sale on the Internet for major concerts?
On the first day of sales for a major concert, tickets will go on sale at 10:00 a.m., unless otherwise noted. A good piece of advice is to go ahead and set up your account information at www.tickets.com before tickets go on sale. This will help expedite your purchase, which in turn, may lead to better seating.
Why can't I use my local address when ordering tickets online and how do I prevent those tickets from being mailed to my permanent address?
You must enter in the address that corresponds to the billing address of the credit card you are using to purchase your tickets. If that address (i.e. permanent/home) is different than your local (i.e. school) address, then you must notify the Ticket Office immediately with your request to mail them to your local address. We also can hold your tickets for you to pick up at the Ticket Office during our hours of operation. To notify the Ticket Office, please call (540) 231-5615, stating that you do not want your tickets mailed to the address on your order or, immediately after you receive your ticket purchase email confirmation, forward it to uusatickets@vt.edu with "HOLD TICKETS" in the subject line.
Are season series tickets available for any performances?
There are several season packages available. The Virginia Tech Union sponsors the Lively Arts Series, which is composed of plays and musicals by professional touring companies. The School of Performing Arts and Cinema sponsors three season series - Theatre Arts (student productions), University Chamber Music, and the New River Valley Symphony. A Division package is also available where a patron may purchase all three School of Performing Arts and Cinema series. There is an additional $4.00 fee assessed when ordering a season series or the Division package.